Return and Refund Policy

30-Day Return and Refund Policy for Truetouch

Last Updated: November 4, 2024

At Truetouch, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return and refund policy.

To be eligible for a return:

You must initiate the return within 30 days of receiving your item.
The item must be unused, in its original packaging, and in the same condition that you received it.
Certain products may be excluded from the return policy, such as [list any non-returnable items, if applicable].

Contact Us: Email us at truetouchessentials@gmail.com with your order number and a brief description of the reason for the return.
Return Instructions: We will provide you with return instructions and a shipping address.
Ship Your Item: Pack the item securely and send it back using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part.

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider.

At this time, we do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

If you haven’t received your refund after processing:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at truetouchessentials@gmail.com.

If you have any questions or concerns about our return and refund policy, please reach out to us at truetouchessentials@gmail.com.

Thank you for choosing Truetouch!